L2 / L3 application support
Ticket queue ownership for identity platforms, access request handling, break-fix engineering and change execution against your ITSM tooling.
MANAGED DELIVERY
Offshore support pods from a Tier-4 secure SEZ facility
Air-gapped ISO 27001 cleanrooms, SOC 2 Type II audited VDI infrastructure, biometric two-factor access and four to eight hours of synchronous overlap with your business day.
24x7
Coverage models
4-8h
Daylight overlap
ISO 27001
Certified facility
1
Consolidated invoice
INSIDE THE DELIVERY CENTRE
Dedicated pods, led on-site, governed by your SLA
Offshore pods operate out of our Hyderabad SEZ cleanroom under a named US-facing delivery lead, with follow-the-sun handoff and a single consolidated invoice — not a loose collection of freelancers.
MANAGED PODS
POD CAPABILITIES
What a managed pod takes off your plate
24x7 SOC monitoring
Follow-the-sun alert triage, escalation management, shift handover discipline and monthly detection-efficacy reporting.
Migration factory
Repeatable application onboarding at scale — SSO integrations, connector builds, vault onboarding waves and campaign execution.
Platform run and upgrade
Patch cycles, version upgrades, health checks, capacity management and disaster recovery testing for identity infrastructure.
Compliance operations
Attestation campaign execution, evidence collection, SOD exception management and audit response support.
Automation and tooling
Runbook automation, SOAR playbook development, self-service portals and reporting pipelines that cut manual handling.
SUB-SERVICE CATALOGUE
Offshore delivery sub-services
Choose a pod shape or an individual managed service. Each enquiry is routed to the delivery leadership desk by email.
Starter pod (3-5 engineers)
One lead plus two to four engineers covering a single platform with business-hours overlap.
Standard pod (6-12 engineers)
Multi-platform coverage with a delivery lead, SLA reporting and a defined escalation matrix.
Follow-the-sun SOC pod
Three-shift rotation with documented handover, 24x7x365 coverage and surge capacity for incidents.
Migration factory pod
Throughput-based team sized to an onboarding backlog, measured in applications or identities per sprint.
Hybrid onsite-offshore pod
Onshore lead or architect paired with an offshore engineering core for cost-efficient delivery.
Transition and knowledge-transfer pod
Temporary team that absorbs an incumbent vendor's scope with structured reverse KT.
Identity service desk
Access request fulfilment, password and MFA support, joiner-mover-leaver execution with SLA reporting.
Privileged access operations
Safe and account onboarding, credential rotation monitoring, session review and break-glass drills.
Governance campaign operations
Certification campaign build, launch, chase cycles, revocation processing and audit evidence packaging.
SIEM content management
Detection rule tuning, false-positive reduction, use-case backlog delivery and MITRE coverage mapping.
Vulnerability management operations
Scan scheduling, triage, remediation tracking with asset owners and monthly risk reporting.
Reporting and analytics
Executive dashboards, SLA packs, licence utilisation and access-risk trend reporting.
Cleanroom facility access
Air-gapped zones, biometric two-factor entry, no removable media and camera-controlled floors.
Zero local storage VDI
Hardened virtual desktops with DLP, session recording and jump-host controlled access to client estates.
Compliance documentation
ISO 27001 statements, SOC 2 Type II reports, DPA and sub-processor disclosures for your vendor risk team.
Business continuity
Dual-site failover within Hyderabad, tested continuity runbooks and power and connectivity redundancy.
SLA and penalty framework
Documented response and resolution targets with service credits, reviewed in a monthly governance call.
Exit and transition assistance
Contractual exit support, documentation handover and reverse knowledge transfer at no extra charge.
POD ECONOMICS
Indicative pod structures
Illustrative shapes only. Final sizing follows a workload assessment. Replace with your live rate card before launch.
| Pod type | Team shape | Coverage | Typical use |
|---|---|---|---|
| Starter | 1 lead + 3 engineers | 9 hours, 4 hour overlap | Single platform BAU support |
| Standard | 1 lead + 8 engineers | 12 hours, 6 hour overlap | Multi-platform run and change |
| SOC follow-the-sun | 1 manager + 9 analysts | 24x7 in three shifts | Continuous monitoring and response |
| Migration factory | 1 architect + 6 engineers | 9 hours, sprint cadence | Application onboarding backlog |
| Hybrid | Onshore lead + 5 offshore | Aligned to onshore hours | Regulated estates needing local presence |
RAPID TALENT MOBILISATION
Want a pod sizing estimate for your backlog?
Share ticket volumes or an onboarding backlog and we will return a sized pod proposal with an SLA framework.